Frequently Asked Questions
Got a question about buying a refurbished laptop or desktop from RTR Computers? Here are quick answers. Don't see yours? Call 978-965-2728 or email Sales@RenewableTechnologyResources.com, Monday-Friday, 10am-6pm ET.
Condition and grading
What do Grade A, Grade B and Grade C mean?
Every computer is tested and given a cosmetic grade before it ships. All grades carry the same 90-day hardware warranty, covering parts and labor.
- Grade A: excellent condition with minimal cosmetic wear; fully functional.
- Grade B: visible cosmetic wear such as scratches, scuffs or screen blemishes; fully functional.
- Grade C: heavier cosmetic wear or a minor flaw that's spelled out in the listing (for example, a cracked bottom cover, or a small ding with one USB port not working). Fully functional except for anything stated in the listing.
- Plus (+) or minus (-): slightly better or slightly worse condition within that grade.
Any flaw beyond cosmetics is always disclosed in the listing.
Are your computers tested?
Yes. Every product is tested and graded before it ships, and we stand behind it with our 90-day hardware warranty, covering parts and labor.
How good is the laptop battery?
We test every laptop before it ships. Batteries are tested and working unless otherwise noted. Want the best battery we have? Send us a message after you order and we'll do our best.
Does it come with a charger?
Yes. Every laptop ships with a tested charger. It may not be the original brand; if you'd like a genuine OEM charger, ask in a message after you order and we'll do our best.
Does it come with Windows and Microsoft Office?
Windows comes installed and activates online through Microsoft; the version is listed on each product page. Microsoft Office isn't included, but Microsoft offers a free online version of Office.
Data and privacy
Is the previous owner's data wiped?
Yes. Every drive is securely erased before resale, and every computer ships with a fresh Windows install.
Do I need to wipe a computer before I send it back?
Please back up and remove your personal data before returning any device. We also securely wipe every device that comes back to us.
Ordering and payment
How can I pay?
Pay by PayPal or by card through our website checkout. We also accept business checks (your order ships once the check clears) and wire transfers for large orders (contact us for wire details). Payment is due before we ship.
Do you charge sales tax?
Massachusetts sales tax (6.25%) applies to local Massachusetts sales and pickups. Orders shipped outside Massachusetts aren't charged Massachusetts sales tax.
Shipping and local pickup
How much is shipping?
Shipping is free on every website order.
How fast will my order ship?
We ship by UPS or FedEx within 2 business days of payment (Monday-Friday, excluding holidays). Most orders arrive 3-7 business days after they ship, and you'll get a tracking number by email.
Where do you ship?
We ship to the 48 contiguous U.S. states. We can't ship to PO boxes, Alaska, Hawaii, U.S. territories or international addresses.
What if my order arrives damaged or gets lost?
If it arrives damaged, email Sales@RenewableTechnologyResources.com photos of the item and the box within 48 hours of delivery. If tracking shows no movement for 7 business days, contact us. Either way, we'll deal with the carrier and repair, replace or refund your order.
Can I pick up my order in person?
Yes. Pick up Monday-Friday, 10am-6pm ET, at 616 Essex St., 2nd Floor, Lawrence, MA 01841. Please call 978-965-2728 before you come so your computer is ready. You can pay online before pickup or pay at pickup by cash or card. Bring a photo ID that matches the name on the order.
Warranty and returns
What warranty do I get?
Everything sold on our website comes with a 90-day hardware warranty, covering parts and labor. The 90 days start on your delivery date. Batteries are covered for 30 days. See our Warranty page for details.
What if my computer arrives defective or not as described?
Contact us within 30 days of delivery. We'll repair it, replace it or give you a full refund, and we'll send a prepaid return label. There's no restocking fee.
Can I return something if I change my mind?
Yes, within 30 days of delivery, as long as it's complete with all accessories and chargers and in the condition you received it. Change-of-mind returns have a 10% restocking fee, and you pay the return shipping.
How do I start a return or warranty claim?
Email Sales@RenewableTechnologyResources.com or call 978-965-2728 with your order number and a short description of the problem, and we'll reply with instructions. Please don't ship anything back before contacting us.
When will I get my refund?
Within 5 business days after we receive and inspect your return, back to your original payment method. Your bank or card issuer may take a few extra days to post it.
Contact
How do I reach you?
Call 978-965-2728 or email Sales@RenewableTechnologyResources.com, Monday-Friday, 10am-6pm ET. RTR Computers (Renewable Technology Resources), 616 Essex St., 2nd Floor, Lawrence, MA 01841.